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Our Properties

Guest Policies

Welcome to Silverpine Boutique. We are delighted to host you and want to ensure your stay is comfortable, safe, and memorable. Please take a moment to review our guest policies, designed to protect both our valued guests and our property.

1. Reservations & Cancellations

Booking Confirmation:
- To secure a booking, a deposit of 50% of the full amount is required within 14 days of making the reservation.
- Balance payment is to be settled before guest check-out.
Cancellation Window: Free cancellation up to 72 hours before arrival. Cancellations made later will incur a one-night charge.
No-Show Policy: Guests who do not arrive without prior notice will be charged for the first night, and the reservation may be released.

2. Check-In & Check-Out

Check-In Time: From 12:00 PM onwards.
Check-Out Time: By 12:00 PM.
Early Check-In / Late Check-Out: Available upon request.
Identification: A valid government-issued ID/ RGOB Guest Entry Permit copy is required at check-in.

3. Payment & Deposits

Accepted Methods: Cash, credit/debit cards, and mobile payments.
Billing: All charges must be settled before departure.

4. Guest Conduct

Noise Policy: Quiet hours are observed from 10:00 PM to 7:00 AM.
Smoking Policy: All front view rooms are non-smoking. Guests can book our balcony view room for smoking.
Alcohol & Substances: Responsible consumption is expected. Illegal substances are strictly prohibited.
Damage & Loss: Guests are responsible for any damage to property or loss of hotel assets.

5. Visitors & Extra Guests

Visitor Registration: All visitors must register at the front desk.
Extra Occupancy: Additional charges apply for guests exceeding the room’s capacity.

6. Pets

Pets are not allowed in our hotel

7. Safety & Security

Emergency Procedures: Evacuation routes and instructions are provided in each room.
Surveillance: Public areas are monitored for guest safety.

8. Amenities & Services

Wi-Fi: Complimentary access for all guests.
Housekeeping: Daily service provided. Guests may opt for eco-friendly linen change schedules.
Facilities: Guests can pre-book our conference hall at the front desk for any social gathering.

9. Privacy & Data Protection

Confidentiality: Guest information is handled securely and never shared without consent.
Digital Security: We comply with applicable data protection regulations to safeguard your privacy.

Thank You

By staying with us, you agree to abide by these policies. They are designed to ensure a safe, enjoyable, and respectful environment for all. We appreciate your cooperation and look forward to making your stay exceptional.